Ух ты! Сервис

Книга "Ух ты! Сервис" написана Виталием Антощенко, руководителем "Объединенной Консалтинговой Группы". Это издание посвящено теории и практике оказания высококачественных услуг клиентского сервиса, необходимого для успешной и продуктивной работы любой организации. Книга состоит из семи глав, в каждой из которых описаны общие принципы стратегии построения идеальной клиентоориентированной компании. Автор объединил наиболее ценные факты и термины о практике оказания сервисных услуг, сформировав словарь ключевых терминов. Читателю предлагаются полезные практические советы (в том числе с учетом опыта зарубежных фирм) по развитию профессионализма, общению с клиентами, созданию крепкой и доверительной атмосферы в коллективе. Работа создавалась на основе положительного практического опыта автора, что делает ее ценным инструментом в работе любого профессионала в области продаж, сервисных и консалтинговых услуг.

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Wow! Service

Discover the secrets to exceptional customer service with "Wow! Service," a comprehensive guide by Vitaly Antoshchenko, head of the United Consulting Group. This book delves into the theory and practice of delivering high-quality customer service, essential for the success and productivity of any organization.

Book Overview and Main Themes:

Structured into seven chapters, "Wow! Service" outlines the fundamental principles for building an ideal customer-centric company. Antoshchenko consolidates valuable insights and terminology related to service delivery, creating a glossary of key terms. The book provides practical advice, drawing on both domestic and international best practices, to enhance professionalism, improve customer communication, and foster a strong, trusting team environment.

Target Audience and Reading Level:

This book is ideal for professionals in sales, service, and consulting roles. It is also beneficial for business owners, managers, and anyone seeking to improve their customer service skills and build a customer-focused organization. The reading level is accessible to both seasoned professionals and those new to the field.

Key Features and Benefits:

• Practical Advice: Learn actionable strategies and techniques to improve customer interactions and build lasting relationships.
• Comprehensive Coverage: Gain a thorough understanding of customer service principles, from building a customer-centric culture to handling difficult situations.
• Expert Insights: Benefit from the author's extensive experience in the consulting industry.
• Glossary of Terms: Master key customer service terminology.
• Real-World Examples: Discover best practices from successful companies around the world.

Why Choose This Book?

"Wow! Service" is more than just a theoretical guide; it's a practical toolkit based on the author's real-world experience. It provides the knowledge and skills you need to transform your customer service and create a loyal customer base. Whether you're looking to improve your individual performance or build a customer-centric organization, this book is an invaluable resource. Invest in "Wow! Service" and start delivering exceptional customer experiences today!