Store Policies

Transparent policies that keep your shopping experience simple and secure.

Order Policy

  • Orders are confirmed within 24 hours and ship with full tracking.
  • You may update shipping details until dispatch by contacting support.
  • Digital receipts are emailed automatically; VAT invoices available on request.

Returns & Cancellations

  • Returns are accepted within 14 days of delivery for unopened items.
  • Cancellations are available until the order receives a tracking number.
  • Refunds are processed within 3–5 business days after inspection.

Need Assistance?

Our support team is available 7 days a week to help with tracking updates, order changes, or any policy questions.

[email protected]Live chat via ChatwootTelegram: @RusLibrary