Сервис в стиле casual. Стандарты обслуживания для хостес и официантов ресторана демократичного формата

Что необходимо делать, чтобы сотрудники хотели и могли позаботиться о гостях и как результат гости были довольны? В современном бизнесе есть ответ на этот вопрос — менеджмент качества. Управление качеством услуг предполагает создание стандартов поведения и выполнения рабочих процедур для различных категорий сотрудников, организацию системы обучения персонала, четкую постановку задач, контроль и оценку результатов работы на основе заявленных стандартов. Если использовать футбольную метафору, то можно сказать, что задача тренера — вывести на поле игроков, готовых побеждать. Так и в бизнесе важно создать такую атмосферу, когда каждому сотруднику все предельно ясно, и тогда люди выполняют свою работу качественно и с энтузиазмом. Эффективная система управления качеством услуг, основанная на стандартах, способна принести много пользы и отдельному человеку, и организации в целом. Выгоды получают все — и гости, и сотрудники, и компания. Позаботьтесь о своих сотрудниках — и сотрудники позаботятся о гостях!

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Casual Service: Service Standards for Hosts and Waiters in a Democratic Restaurant

Unlock the secrets to exceptional customer service in casual dining with "Casual Service: Service Standards for Hosts and Waiters in a Democratic Restaurant." This comprehensive guide provides a blueprint for creating a positive and efficient service environment, focusing on practical standards and training for hosts and waiters in a democratic restaurant setting.

Book Overview and Main Themes

This book delves into the principles of quality management in the restaurant industry, emphasizing the importance of clear standards, effective training, and consistent performance evaluation. It explores how to cultivate a culture where employees are motivated to provide outstanding service, leading to satisfied customers and a thriving business. Key themes include:

• Developing clear and actionable service standards.
• Implementing effective training programs for hosts and waiters.
• Creating a positive and motivating work environment.
• Monitoring and evaluating service performance.
• Improving customer satisfaction and loyalty.

Target Audience and Reading Level

This book is ideal for restaurant owners, managers, trainers, and hospitality professionals seeking to improve service quality and employee performance in casual dining establishments. It is also a valuable resource for students and aspiring hospitality professionals. The content is presented in a clear and accessible style, making it suitable for readers with varying levels of experience.

Key Features and Benefits

• Practical Guidance: Provides step-by-step instructions and real-world examples for implementing service standards.
• Employee Empowerment: Focuses on creating a work environment where employees feel valued and motivated.
• Improved Customer Satisfaction: Helps restaurants deliver consistent and exceptional service, leading to happier customers.
• Increased Efficiency: Streamlines service processes and reduces errors.
• Enhanced Profitability: Contributes to increased customer loyalty and repeat business.

Why Readers Should Choose This Book

In today's competitive restaurant market, exceptional service is essential for success. "Casual Service" offers a practical and proven approach to improving service quality and creating a positive dining experience for customers. By implementing the strategies outlined in this book, restaurants can differentiate themselves from the competition, build a loyal customer base, and achieve sustainable growth. Invest in your team and your business – order your copy today!