Outsourceable Selves: An Ethnography of Call Center Work in a Global Economy of Signs and Selves

Outsourceable Selves: An Ethnography of Call Center Work in a Global Economy of Signs and Selves

Alinaya Fabros, 2016

Overview

This pioneering book offers an empirically grounded and theoretically informed ethnographic account of work regimes in call centers. It provides a sophisticated discussion of the intricate components of a 'transnational service assembly line.' The work explores spaces for resistance and reflexivity within a highly standardized and regulated environment. It examines the 'outsourceable selves' of agents, who function as unseen products of the global call center enterprise, responding to external imperatives.

Who it's for

• Researchers and students of sociology, anthropology, and business studies.
• Individuals interested in the sociology of work and global labor practices.
• Those studying the impact of globalization on identity and labor.

Key features

• Language: English
• Format: Paperback
• Pages: 292
• Publisher: Eurospan
• Year: 2016
• ISBN: 9789715507622