Гид HBR. Разрешение конфликтов | HBR Guide to Conflict Resolution

HBR Guide to Conflict Resolution

Gallo Emmy2020

Overview

In any company, employees work with different interests and characters, each building business communication and relating to criticism in their own way. Amy Gallo, editor and author at Harvard Business Review, offers a simple methodology for resolving complex work situations, based on the experience of 30 experts in conflict management. You will be able to understand what you are more inclined to do — seek or avoid clarifying contentious situations, identify the most frequent causes of disagreements, and learn which approaches best suit certain scenarios. By understanding the process, you will learn to manage conflicts more effectively.

Who it's for

• Professionals looking to resolve conflicts productively.
• Those wanting to manage their own and others' emotions in conflict situations.
• Readers interested in learning how to develop solutions collaboratively.

Key features

• Language: English
• Pages: 222
• Publisher: Альпина Паблишер
• Series: HBR Guide
• Year: 2020